Experience: 4 Yrs
Skills: Incident Management
Qualification: BE/ B.Tech/ ME/ M.Tech/ M.Sc/ MCA/MBA (IT)
Project Role: UPI
No. of positions: 2
- Solid experience in requirements gathering from Service Operation and Service Monitoring teams and converting them into detailed process documentation with workflows. Experience in Dynatrace is preferred.
- Good understanding of ITIL concepts and its application to real life business scenarios. Experience in BMC remedy is preferred.
- Excellent communication skills (both written and verbal) with strong presentation and documentation skills (proficiency in Visio, Word and PowerPoint), Visio for defining and designing highly complex Process Swim-lanes diagrams
- Hands-on experience in detailed documentation of ITIL processes for at least 2 Global/ Large scale projects