Incident Manager - Mindgate Solutions Private Limited

Job Description

Incident Manager

Job Summary:

Location: Belapur

Experience: 4 Yrs

Skills: Incident Management

Qualification: BE/ B.Tech/ ME/ M.Tech/ M.Sc/ MCA/MBA (IT)

Project Role: UPI

No. of positions: 2

Key Responsibilities:

  • Solid experience in requirements gathering from Service Operation and Service Monitoring teams and converting them into detailed process documentation with workflows. Experience in Dynatrace is preferred.
  • Good understanding of ITIL concepts and its application to real life business scenarios. Experience in BMC remedy is preferred.
  • Excellent communication skills (both written and verbal) with strong presentation and documentation skills (proficiency in Visio, Word and PowerPoint), Visio for defining and designing highly complex Process Swim-lanes diagrams
  • Hands-on experience in detailed documentation of ITIL processes for at least 2 Global/ Large scale projects