1. All the top global markets for payments industry have been badly affected by the disease. As a result, interest rates have plummeted; job markets have contracted leaving a staggered consumer spending. This is sure to affect the normal growth expected for the payments industry too.
2. The recent restrictions and a lot of trepidation have also led to a slump in all sectors, starting from manufacturing to entertainment and e-commerce. Tourism being vastly hit will surely have a negative effect for both the cards and forex markets. However, e-commerce is the one area which has added some fuel for all modes of digitized payments.
3. As business houses struggle with reduced sales and inadequate revenues, payment companies could jump in to partner with their clients to bring them back to the road to recovery. There can be various measures to retain liquidity, as waived digital payment fees and providing assistance in distributing government financial aids.
4. It is true that, this pandemic has brought in changes at a much-accelerated pace especially for the online payments. Data shows a steep decline in cash withdrawals as well as check deposits. With cash traditionalists shifting to alternative payment modes, it’s time that Banks as well as Payment companies equip their customers with an array of digital payment options.
5. There will be a surge in tokenized payments such as mobile wallets in an environment which is moving towards remote working. With easy on-boarding process, user-friendly UI and most importantly two-way authentication, this is surely the go-to thing for most customers.
6. Going forward, payment companies should focus more on interoperability between smartphones and payment systems.
7. Lastly, payment companies should prepare themselves for increased fraudulent activities. With increasing disparities and economic uncertainties coupled with first-time users, there is always going to be a risk for losses owing to cyber fraud.
Digital journeys had already opened up horizons that we never experienced before. Now with the recent crisis there’s a lot of re-evaluation that needs to be done. Mid-term and long-term strategies will help us get back to our feet slowly and steadily.
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