Job Description

Complaints Executive

• Location: CBD Belapur, Mahape
• Experience: 2+ Years
• Skills: MS Office, MS Excel
• Qualification: Any Graduate
• Certification: NA
• Project Role: UPI, BBPS
• No. of positions: 20

Key Responsibilities:

We're seeking a customer-focused Complaints Executive to manage and resolve customer grievances efficiently and effectively. You'll be the primary point of contact for customers experiencing issues, providing timely and satisfactory solutions.

• Handle incoming customer complaints across various channels.
• Investigate and analyse complaints to identify root causes and determine appropriate solutions.
• Provide timely and effective solutions to customer complaints within stipulated timelines.
• Maintain accurate records of all complaint interactions and resolutions.

Desired Skills:

• Demonstrated experience in handling customer complaints, preferably within the BFSI sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric approach.
• Ability to work under pressure and manage multiple complaints simultaneously.
• Proficiency in Microsoft Office, especially Excel, for record-keeping and reporting.